Cancellation Policy
We believe in keeping things fair and transparent. Cancel anytime with no hidden fees.
How to Cancel
- Log in at reactor-servers.com
- Go to Dashboard > Subscriptions
- Click Cancel on the subscription
- Choose your cancellation type
Cancellation Types
Cancel at End of Period
- Your server keeps running until the current billing period ends
- No further charges after the current period
- You can reactivate anytime before the period ends
- This is the recommended option
Cancel Immediately
- Your server is stopped right away
- Server data is deleted (download backups first!)
- No refund for the remaining days in your billing period
- This cannot be undone
What Happens to Your Data
Scheduled Cancellation
Your server runs normally until the billing period ends. After expiry:
- Server is stopped
- Data is kept for 7 days as a grace period
- After 7 days, all server data is permanently deleted
Immediate Cancellation
- Server is stopped immediately
- Server resources are released
- Data is permanently deleted
Download Backups First
Before canceling, download any backups you want to keep from Dashboard > Server > Backups.
Refund Policy
- Within 14 days of purchase: Contact [email protected] for a full refund
- After 14 days: No refund for the current billing period, but no further charges
- Yearly/Quarterly plans: Prorated refunds may be available — contact support
Reactivation
Before Period Ends
If you canceled with "cancel at end of period", click Reactivate in your subscriptions — your subscription continues seamlessly.
After Full Cancellation
Contact [email protected]. If your data is still within the 7-day grace period, we can restore it.
Need Help?
Email [email protected] if you have questions about cancellation or need assistance.